Moving to a new home in Dubai comes with exciting opportunities and some essential tasks, such as setting up utilities. Dubai offers world-class infrastructure and services, but navigating utility setups for electricity, water, internet, and more can feel daunting for newcomers.
This guide will walk you through the entire process, providing detailed steps, real-world data, and helpful tips to ensure a smooth transition.
Why Is Setting Up Utilities in Dubai Different?
Dubai’s government-regulated systems ensure transparency, efficiency, and quality service. However, each utility provider has specific rules and processes, so understanding these is crucial. Utility bills are an important part of the overall cost of living in Dubai, which varies by area and housing type.
For insights on planning your overall expenses, refer to our guide on the cost of living in Dubai.
Key Utilities You Need for Your New Home
When moving to a new home in Dubai, these utilities are essential:
- Electricity and Water
- Internet and Telecommunications
- Cooling Systems (District Cooling)
- Gas Supply
Electricity and Water Services: DEWA
The Dubai Electricity and Water Authority (DEWA) is the sole provider of electricity and water in the city. Setting up your DEWA account is among the first steps after moving into a new home.
How to Set Up DEWA Services
- Register for DEWA:
Visit the official DEWA website or use their app to apply for a new connection. - Documents Required:
- Emirates ID (copy)
- Tenancy contract (Ejari number for tenants) or Title Deed (for homeowners)
- Passport copy
- Initial Deposit Fees:
- Apartment: AED 2,000
- Villa: AED 4,000
- Activation Fee:
- AED 100 (electricity and water connection fee)
- AED 30 for knowledge and innovation fees
Monthly Charges
- Electricity: AED 0.245/kWh (tiered rates may apply based on consumption)
- Water: AED 3.5 per 1,000 liters
DEWA provides efficient online portals to manage payments and monitor consumption. For more details on community-specific utility costs, check out our Dubai property insights.
Internet and Telecommunications
Dubai’s internet and telecommunication services are managed by Etisalat and du, the two main providers. Both offer packages for broadband, mobile, and TV services.
How to Set Up Internet
- Choose a Provider: Compare packages from Etisalat and du based on speed, pricing, and bundled services.
- Documents Required:
- Emirates ID
- Ejari (tenancy contract)
- Passport copy
Costs and Packages
- Standard broadband plans: AED 300–AED 600/month
- Bundled packages with TV and mobile: AED 500–AED 1,000/month
Pro Tip:
Check if your residential area has fiber-optic coverage, as this offers faster internet speeds.
District Cooling Services
In Dubai, many apartments and villas rely on district cooling for air conditioning. Companies like Empower and Palm District Cooling provide these services.
Setting Up Cooling Services
- Provider: Determine which company serves your area (Empower is common in Dubai Marina and Jumeirah Lake Towers).
- Registration Process: Submit documents such as Emirates ID, Ejari, and passport copies to activate your cooling account.
- Costs:
- Registration fee: AED 1,000–AED 2,000
- Monthly charges: AED 700–AED 1,500 (depending on usage and unit size)
Gas Supply
For cooking and heating, you’ll need a gas connection. Areas like Jumeirah and Springs typically use central gas services, while some areas may require gas cylinder deliveries.
How to Set Up Gas Services
- Centralized Gas Supply: Contact providers like Lootah Gas or Emirates Gas.
- Gas Cylinder Delivery: Popular for independent villas, available from trusted suppliers.
Additional Utilities: TV and Home Services
TV Services: Etisalat and du provide satellite and IPTV options with global and regional channel packages. Popular bundles include sports, movies, and kids’ channels.
Cleaning and Maintenance: Many residents hire cleaning services or opt for annual maintenance contracts with companies like Fixit, WeWillFixIt, and TaskRabbit.
Tips for a Hassle-Free Utility Setup
- Prepare Documents: Have your Emirates ID, tenancy contract, and passport copies ready.
- Use Online Services: Most providers allow digital submissions and payments for added convenience.
- Understand Deposit Refunds: Deposits for DEWA, Empower, and other utilities are refundable when you move out.
- Budget Accordingly: Include activation fees and deposits in your initial expenses.
Final Thoughts
Setting up utilities in Dubai is a streamlined process thanks to the city’s efficient systems and world-class infrastructure. By preparing the required documents and understanding the costs involved, you can enjoy a seamless transition into your new home.
At Oasis Wealth, we aim to provide valuable information for expats and investors navigating Dubai’s real estate and business landscape. From understanding utility setups to exploring the best areas to live, our resources are designed to guide you every step of the way.For more insights on managing your lifestyle in Dubai, explore our in-depth guides and resources.
